Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to:

• All visitors and users of Zenska.ph
• Buyers and customers
• Registered sellers and vendors
• Individuals who communicate with Zenska through email, chat, or support channels

By accessing or using the platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

2. Personal Data We Collect

2.1 Personal Information Provided by Users

We may collect personal data that you voluntarily provide, including but not limited to:

• Full name
• Email address
• Mobile number
• Delivery and billing addresses
• Account login credentials
• Communications with customer support

2.2 Seller & Vendor Information

For seller onboarding, verification, and compliance, we may collect:

• Business name and registration details
• Government-issued identification
• Business permits, FDA registrations, invoices, certificates of authorization
• Bank account information for settlement purposes

2.3 Transaction & Order Information

• Order details and history
• Payment method used (processed via third-party providers)
• Returns, refunds, disputes, and resolutions

Zenska does not store complete payment card details.

2.4 AI & Skin Analysis Data (Optional & Consent-Based)

If you choose to use AI-powered features, we may collect:

• Uploaded images or selfies (optional)
• Selected skin concerns and preferences
• AI-generated analysis results

Important safeguards:

• Images are processed solely to provide requested features
• No facial recognition or identity verification is performed
• Data is not used for advertising without explicit consent

2.5 Automatically Collected Data

We may automatically collect certain technical data, including:

• IP address
• Device identifiers
• Browser type and operating system
• Cookies and usage logs
• Interaction and navigation data

3. Purpose of Processing

We process personal data for legitimate and lawful purposes, including:

• Creating and managing user accounts
• Processing orders, payments, deliveries, and returns
• Verifying sellers and preventing counterfeit products
• Enabling AI-assisted recommendations
• Improving platform security, functionality, and user experience
• Detecting fraud, abuse, or policy violations
• Complying with legal, regulatory, tax, and audit requirements
• Communicating service-related notices

Marketing communications are sent only with consent and may be withdrawn at any time.

4. Legal Basis for Processing

Personal data is processed based on one or more of the following:

• Consent of the data subject
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests of Zenska, balanced against user rights

5. Data Sharing & Disclosure

We may share personal data only when necessary and limited to:

• Verified sellers (order fulfillment purposes only)
• Logistics and delivery partners
• Payment gateway and financial service providers
• Fraud prevention and compliance service providers
• Government authorities when legally required

We do not sell, rent, or trade personal data.

6. Cross-Border Data Transfers

Where necessary, data may be processed or stored outside the Philippines by trusted service providers. Such transfers are conducted with appropriate safeguards and compliance with Philippine data protection requirements.

7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill contractual obligations
• Resolve disputes
• Enforce platform policies
• Comply with legal and regulatory requirements

Data no longer required is securely deleted or anonymized.

8. Data Security Measures

Zenska implements reasonable and appropriate safeguards, including:

• Encryption and secure servers
• Access controls and authentication
• Regular system monitoring
• Vendor due diligence for third-party processors

Despite safeguards, no system is entirely secure.

9. Rights of Data Subjects

You have the right to:

• Access your personal data
• Correct inaccurate or outdated information
• Withdraw consent
• Request deletion or restriction (subject to legal limits)
• File a complaint with the National Privacy Commission

Requests may be sent to privacy@zenska.ph.

10. Cookies Policy

Cookies are used to enhance platform functionality and analytics. You may disable cookies through browser settings, though some features may be affected.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes take effect upon posting on the platform.

12. Contact Information

For privacy concerns:

Email: privacy@zenska.ph

Website: https://zenska.ph