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Frequently Asked Questions

📦 Orders & Shipping

How do I know my order has been shipped?

Once your order is dispatched, you’ll receive a confirmation email and SMS with your tracking details. You can also check your order status anytime from My Account → Orders.

Orders are typically delivered within 2–5 business days across the Philippines. Delivery times may vary based on your location and courier availability.

Address changes are possible only before the order is shipped. Please contact our support team immediately if you need an update.

💳 Payments

What payment methods do you accept?

We accept credit/debit cards, GCash, Maya, and other secure local payment options for a smooth checkout experience.

Absolutely. All transactions are protected with encrypted payment gateways to ensure your data stays private and secure.

🔁 Returns & Refunds

What is your return policy?

You can request a return within 7 days of delivery if the product is damaged, defective, or incorrect.

Log in to your account, go to your order history, select the product, and submit a return or exchange request with images and reason.

Refunds are processed within 5–7 business days after the return is approved.

👩‍💻 Account & Support

Do I need an account to place an order?

Creating an account is recommended for easier tracking, faster checkout, and exclusive offers — but guest checkout is also available.

You can reach us via the Contact Us page or email us at contact@zenska.ph

Female Staff of Zenska Giving Support Via Call

Still have questions?

If you didn’t find what you were looking for, feel free to reach out — our team is always happy to help you make the right beauty choices.

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